FAQ
How Can I Upload Articles into Propel’s Story Funnel?
You can add articles to the Story Funnel in two ways: one by one or in bulk. To add a single article: Navigate to the Pitch section and select Story Funnel. Click Add New Card. Choose Create Card Manually. Enter the Pitching Initiative and the ...
How Does Contact Ownership Work in Propel?
In Propel, there is no default contact owner when a journalist is added. You can manually assign an owner at any time. If no manual assignment is made, the most recent person to pitch that journalist automatically becomes the owner. Once ownership is ...
Why Can’t I Edit an Account or Add New Users to It?
This issue often arises when the account's website address field is incomplete. Since this is a required field, ensuring it's accurately filled will enable you to edit the account and add new users.
How Can I Review Personalized AI Intros Before Sending?
To review your personalized AI intros, click the "Generate Drafts" button in your preferred email client. This will create draft emails in your Drafts folder, each pre-filled with a personalized intro. From there, you can review each draft, make any ...
How to Add Missing Journalists and Request Their Addition to Propel's Database
If you're unable to find a journalist in Propel’s database, you can easily add missing contacts or request their addition. Follow these steps to add a journalist and help improve the database for everyone. Adding a Journalist via Discover Go to ...
How Do I Get in Touch With Propel PRM’s Customer Support?
How to get in touch To ask a question or set up a screen-share, please contact our Customer Success team at support@propelmypr.com. We should get back to you within an hour (if it's within our support hours). You can also chat with us by clicking the ...
How Often Do You Update Your Media Database?
Our database is being monitored and updated 24/7 thanks to our globally distributed data team and automated tools. For example, we have tools that monitor journalists' public social profiles (like LinkedIn), so when when they change jobs our data ...
How Does Email Open Tracking Work?
Tracking email opens is a challenge, as the email standard does not have native support for open tracking. It is possible to send a read receipt, but these are intrusive, and only used sparingly. The industry consensus approach to open tracking ...
Why Am I Seeing a Message That My Browser Zoom Level Is Not Supported?
The Propel web application does not display correctly if your screen resolution is too low. If this is the case, you will see the error message above. This can happen for the following reasons: You have increased your browser zoom level You are using ...
Why Do I See a Propel Spinner When Sending Emails With Outlook?
The latest version of the Outlook add-in no longer includes the spinner. If you are still seeing the spinner, you may remove it by uninstalling and reinstalling the Outlook add-in. Please see these instructions for uninstalling the add-in, and these ...