Why Does Outlook Mail Merge Get Stuck?
What to do
In order for Outlook mail merge to work correctly, there are three logins where the email address for each must match:
- Your Propel login
- Your Outlook mailbox
- Your connection between Propel and Office 365
Following are steps to verify and update the login for each.
Propel login
To update your Propel login, click the logout button in the ribbon. You can then sign in to Propel with the correct email address.
Your Outlook mailbox
You can see your Outlook mailbox in the left panel.
Propel connection to Office 365
There is nowhere that you can visually see the email address you have used to connect to the Outlook API. The only thing you can do is reset your credentials and login again.
If you have already checked, and your Propel login matches your Outlook mailbox and mail merge is still getting stuck, reset your Outlook API connection:
- Click this link. There is no confirmation for success, only a blank page.
- Close the Propel sidebar in Outlook and reopen it.
- Reconnect Propel to Office 365 using the link in the Propel sidebar using the correct email address.
Wrapping up
After verifying the three logins above, please retry your mail merge. If it still gets stuck, please contact Propel Support.
Related Articles
How to Send a Mail Merge in Outlook
When you need to send a single email to a large group without revealing the other recipients, Mail Merge is your go-to tool. This feature allows you to personalize your message for each contact while keeping their information private. What is Mail ...How to Send a Mail Merge in Gmail
When you need to send a single email to a large group without revealing the other recipients, Mail Merge is your go-to tool. This feature allows you to personalize your message for each contact while keeping their information private. What is Mail ...Scheduling Pitches in Outlook
There are cases where you may want to write an email now and have it sent out later at a specified time. If your email is intended for only one recipient, you can use the Propel Single Send Schedule feature. If your email is intended for multiple ...Creating a Personalized AI Intro in Outlook
This feature will create a custom introduction, referencing the most recent article or industry of your desired journalist contact. Here's a video walkthrough of the entire process: Follow these simple steps: Log into your Outlook account and ensure ...How to Send and Schedule Pitches in Outlook with Propel
Sending and scheduling pitches in Outlook is easier than ever with Propel. This guide walks you through how to connect Propel with Outlook, send personalized pitches, and schedule them for optimal timing, ensuring your PR outreach is efficient and ...