Resolving Propel Plugin Issues in Outlook

Resolving Propel Plugin Issues in Outlook

If you're encountering issues with the Propel plugin in Outlook or experiencing problems sending emails, follow these troubleshooting steps to resolve the issue.

Steps to Troubleshoot the Propel Plugin

  1. Ensure Windows and Office Are Up to Date
    1. Check for any pending updates for Windows and Microsoft Office.
    2. Keeping both up to date ensures compatibility and smooth functioning of the Propel plugin.

  2. Test Emails in Outlook Web Version
    1. Try sending emails through the Outlook web version to verify if the issue is specific to the desktop app.
    2. If emails are successfully sent through the web version, the issue may be related to the Outlook desktop application or plugin settings.

  3. Refresh Your Credentials
    If the issue persists, refresh your Propel credentials by following these steps:
    1. Open this link to delete credentials.
    2. A blank screen will appear, confirming that your credentials have been successfully deleted.
    3. Go back to your Outlook and open the Propel sidebar.
    4. Log in again with your Propel credentials.

Additional Notes

  • If the Propel plugin is disabled, it is not active and will not contribute to spam filter issues.
  • Ensure the plugin is enabled within Outlook settings to use its features effectively.

If you continue to experience issues or have any other questions, feel free to reach out to Propel Support at support@propelmypr.com. We're here to help!

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